Losing Orders?
Somehow, on occassion, orders don’t get through to the admin from the payment processor. I’ve managed to stop this myself with Protx by switching off JavaScript. I would have thought that Protx would update osCommerce automatically but it seems that it still requires the customer to return back to the website before the order is updated and my client is notified.
So with this in mind we needed something to allow her to view unpaid orders ie. orders that hadn’t officially been paid for but in theory should have because the customer clicked to pay. After a bit of searching and testing I came across orderCheck, a contribution which creates a temporary version of the customer’s order before they leave your site to pay. If the customer pays and returns successfully the temp order is removed and appears in the Orders section, however if something goes wrong the order is still clear to see in the orderCheck section. It’s almost identical to the Orders section and allows the client to update and ‘push’ the order through manually if and when needed.
We’ll be installing this on all the osCommerce stores we maintain, simply because it saves any problems and hassle of having to work through the database and the basket information to work out what someone’s paid for. Afterall it doesn’t sound professional having to ask a customer what they ordered.
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